Sales Operations Manager

როლის მიმოხილვა

The Sales Operations Manager makes sure that good leads do not get lost because of weak process discipline. You own the operational quality of lead assignment, follow up, CRM data, pipeline visibility and handovers between Sales and other BCC teams. The role is ideal for someone who enjoys building order around a commercial team, spotting where execution breaks down and turning that into clear operating routines. You are not the primary closer. Your value comes from making the whole sales system more reliable.

პასუხისმგებლობები

• Monitor incoming leads and support accurate assignment within the sales team
• Track first response times, follow ups and overdue next steps
• Maintain high standards for CRM and BCC OS data quality
• Identify inactive, unowned or poorly documented leads
• Support clean handovers between Sales, Developer Operations and Finance
• Build recurring pipeline, conversion and activity reporting
• Analyse where leads are lost and where sales workflows create friction
• Support onboarding and process training for new sales colleagues
• Maintain operating rules, required fields and sales process documentation
• Escalate recurring process failures and propose practical improvements

გამოცდილება და უნარები

• Experience in sales operations, revenue operations, CRM administration, commercial operations or a comparable role
• Strong process thinking and attention to detail
• Confidence working with CRM systems, structured data and reporting
• Ability to turn messy workflows into clear repeatable processes
• Good commercial understanding without needing to be the primary salesperson
• Clear communication with sales teams and management
• Strong follow through and comfort holding others accountable to agreed process
• Good English and strong written documentation skills
• Experience with dashboards, automation or workflow tools is helpful

როგორ მუშაობს როლი

Leads enter BCC from marketing, referrals and partner channels. Sales Operations helps ensure each lead has a clear owner, a documented status and a realistic next action. You monitor the pipeline without taking over every client conversation, identify gaps early and work with Sales to correct them. When purchase interest moves into Developer Operations or a completed transaction moves toward Finance, you help ensure the handover contains the information the next team needs. The role becomes increasingly important as the number of leads, salespeople and partner sources grows.

განაცხადის პროცესი

1. 1Online application and profile review
2. 2Three short written role questions
3. 3Introductory interview
4. 4Role specific interview or practical scenario
5. 5Final decision and onboarding

რას უნდა ელოდოთ

• Direct influence on how the BCC sales organisation operates
• Access to real pipeline and workflow problems rather than theoretical projects
• A modern internal operating system and room to improve it
• Clear ownership of sales process quality
• Close collaboration with Sales, Developer Operations and management
• Opportunity to build scalable routines as the team grows

შესახებ Black Coast Capital

Black Coast Capital ანაწილებს და მართავს კაპიტალს ჯგუფის საოპერაციო კომპანიებსა და გარე პოზიციებში. მცირე გუნდები, გრძელვადიანი ხედვა და გადაწყვეტილებებზე პირდაპირი პასუხისმგებლობა.